1. (a) In these conditions of sale ‘the seller’ means Shutters and Shades, part of The Shutter Shop Ltd and ‘the buyer’ means the person, firm or company placing an order for goods or services, which are subject to these terms and conditions which are not variable except in writing signed by the seller.

(b) These conditions of sale together with the particulars contained in the order acceptance, save where stated otherwise and any special conditions agreed by the seller in writing constitute the entire contract between the buyer and the seller.

(c) Periods of time referred to in these conditions of sale shall be of the essence


2. (a) All quotations by the seller represent an invitation to the buyer to place an order and do not constitute a legal offer. The purchase order/order confirmation will be regarded as the offer and the seller’s order acceptance will be regarded as binding. No alternative terms and conditions will be considered or accepted by the seller.

(b) All prices are quoted without commitment and are subject to alteration or withdrawal by the seller without prior notice. Orders can only be accepted on condition that the prices charged are those ruling at the date of dispatch unless the seller specifically agrees in writing to engage a fixed price contract. Prices quoted and agreed include the cost of goods only and do not include delivery, packaging or VAT where stated.


3. (a) Delivery times stated are estimates only and time is not of the essence. Whilst every effort is made to ensure due performance the seller cannot accept responsibility for damages or consequential loss or damage arising out of delay or failure to deliver by the specified date.

(b) Orders that are sent by post either at the customers request or at the discretion of the seller are dispatched entirely at the customer’s risk. The seller cannot accept responsibility should the Post Office or any other delivery service lose or delay a delivery but will work on the customers behalf to track the goods and arrange re-delivery.

(c) The buyer shall provide at its own expense adequate assistance for unloading goods at their place of delivery within a reasonable time from the arrival of the delivery vehicle. In the event of default the buyer shall be liable for the additional cost of delivery or re-delivery thereby occasioned.

(d) If a buyer fails to take delivery of the goods or any other part of them on the due date for any reason whatsoever the seller will be entitled to charge for re-delivery and upon notice to the buyer delivery will be deemed to have taken place and the buyer will pay to the seller all costs and expenses including storage and insurance charges. Any delay or failure to deliver by the seller will not entitle the buyer to refuse delivery or to repudiate the contract and the full price will be payable to the seller without deduction.

(e) Non delivery or damage pilferage in transit must be reported in writing to the seller within 5 days of receipt of invoice or advice of dispatch. Where goods are collected from the seller by the buyer or a third party nominated by the buyer, the risk in the goods passes to the buyer upon delivery to the buyer or such third party. Thereupon all liability of the seller in the goods for loss or destruction, breakages, shortages or non delivery shall cease.

(f) The address for delivery shall be the buyer’s address as stated on the order unless otherwise agreed between the parties in writing.

(g) Once the goods are delivered and signed for either in good condition or unchecked, the seller cannot responsibility for any damage to said property.


4. (a) The goods shall remain the property of the seller until full payment has been received (each order being considered as a whole) or until prior resale in which case the beneficial and legal entitlement of the seller shall attach to the proceeds of the resale or to the claim on those proceeds.

(b) Upon taking possession of the goods the buyer shall be a bailee of the goods for the seller until title has passed to the buyer and shall store the goods upon its premises separately from its own goods, and shall clearly mark its goods, so that they are clearly identifiable as the goods of the seller.

(c) The Buyer’s right to possession of the goods will cease at the earliest of the following date:

i. on expiration of any agreed period of credit, or the due date for payment of any invoice has passed.

ii. if being an individual he commits an act of bankruptcy or makes a proposal to his creditors or does anything which would entitle a petition for a bankruptcy order to be made, or the seller believes on reasonable grounds that the same is likely to occur.

iii. if being a company it goes into liquidation or does anything or fails to do anything which would entitle a receiver to take possession of any assets or which would entitle any person to present a petition for winding up or to apply for an Administration order, or the seller believes on reasonable grounds that the same is likely to occur.

iv. if the buyer does or fails to do anything which may in any way imperil the title of the seller to the goods.

(d) The seller will have the right if paragraphs (a) (b) or (c) apply:

i. To repossess the goods

ii. To use or sell all or any of the goods

iii. To enter any premises of the buyer for the aforesaid purposes.


5. (a) Mainland – There is a charge on all orders for goods. Current charges can be found in the seller’s most recent information page and or price list or by contacting the seller. Exemptions are single packages of hardware and sample colours which will be forwarded to the buyer by the seller at the request of the buyer by first class post to be charged at cost if agreed. It should be noted that the liability for such dispatches is held with the buyer. The seller will be responsible only for deliveries made to business addresses by our approved carrier. Prices are subject to VAT.

(b) Northern Ireland/ Isle of Man, Channel Islands and European deliveries shall be made by post or by courier at cost. Prices are subject to VAT.


6. (a) Free of charge stain samples can be supplied to the buyer. Sample shutters/ blinds can be supplied and invoiced at charges specified in the seller’s price list or current newsletter if not returned within 1 month of despatch.


 7. (a) There is no minimum order.


8. (a) Unless the seller has approved a credit application evidenced in writing, all goods must be paid for prior to delivery or on completion of installation as agreed. Credit terms are that payment be made by the end of the month following date of invoice.

(b) If payment is not made by the due date interest shall be charged thereon at a rate of 2.5% per month above the base rate of Lloyds TSB Bank PLC for the time being on a day to day basis.

(c) If an account becomes overdue, orders will be suspended until the account is brought up to date. The seller reserves the right (without prejudice to any right to damages or other remedy available) to withhold further delivery to the buyer until payment in full, including any interest due, is made.


9. (a) The company reserves the right to close existing accounts or refuse to open new accounts without being required to give notice or reasons. An account which has been dormant for a period of six months will be automatically closed, however, facilities to purchase products or a proforma basis may be offered at the company’s discretion.

(b) The buyer acknowledges the position of the seller as the supplier of the products having a high reputation and premium brand image, and will ensure that the products are resold and presented for resale in a manner which maintains and enhances that reputation.

(c) No one involved in the operation of the account should be directly or indirectly engaged, concerned or interested in any way in the business of supplying The Shutter Shop Ltd products by mail order from the approved premises or from any other location.


10. (a) Any defective goods must be returned or advised on within 7 days of being delivered/ installed.


11. All goods are sold to the buyer on the following conditions and the buyer must ensure that the following conditions are incorporated into any contract with their own customer. The seller does not accept any responsibility arising from the buyer’s failure to follow this condition.

(a) All goods should be fully inspected prior to installation. The buyer must check that the shutters and blinds are in accordance with the purchase order both for colour and design prior to installation. The seller cannot accept responsibility in circumstance where the buyer is not present at the delivery/ installation address.

(b) The buyer must check that shutters and blinds are to colour sample prior to installation. The seller cannot guarantee precise colour matching against samples, our products are made from a natural material. Minor imperfections not readily apparent at a distance of four feet under ordinary light will not be accepted as defects. Colour matching of finishing products (eg paints and stains) cannot be guaranteed although every reasonable effort will be made to ensure the accuracy of the finished product.

(c) The seller cannot guarantee the goods against fading, after the warranty period especially as a result of exposure to sunlight where fading will occur. Our goods are not guaranteed against extreme damp or variable conditions.

(d) The seller reserves the right to withdraw any products and colours at any time without prior notice and cannot be held responsible for any consequences, caused by the withdrawal of such products.

(e) Under no circumstances, except in respect of death or personal injury caused by the sellers negligence does the seller accept liability for consequential loss, damage costs or expenses, howsoever arising and any liability for any such consequential loss damage in hereby specifically excluded. Should a claim be made the seller’s liability is limited to value of the order placed by the buyer.

(f) The seller gives no warranty as to the fitness of the product supplied for any purpose other than that of an internal window dressing, other installation and uses are the risk of the buyer.

(g) Tolerance levels of overall panel specifications are plus or minus 2 mm, and the product will not be considered defective if falling within the size range. Warp on any component part, vertical or horizontal, shall not exceed 1 mm per 300 mm and shall not be considered defective if within this tolerance.

(h) Limitations. It is recommended that panels be ordered within our normal specification range. For example, that panels above 1800mm in height are ordered with a divider rail, and that panel widths do not exceed 600mm. We may exceed the limitations at you request, but in doing so we cannot accept responsibility for problems that result. Changes to the specifications can be made at any time without notice – for up to date specifications please contact the seller.

The foregoing is in substitution for all other terms, express or implied relating to the quality or fitness for purpose, and all such terms are hereby excluded. This does not, however, affect the customer’s statutory rights.

(i) Nothing in these terms and conditions shall limit or exclude the Sellers liability in respect of death or personal injury caused by the Seller’s negligence, or liability for defective products under the Consumer Protection Act 1987, however it is agreed that the Seller shall not be liable to the Buyer by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for loss of profit, loss of goodwill, loss of business opportunities or for any indirect, special or consequential loss or damage, costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of the Seller, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods (including any delay in supplying or any failure to supply the Goods in accordance with the Contract or at all) or their use or resale by the Buyer, and the entire liability of the Seller under or in connection any Order shall not exceed the price of the Goods set out in that Order and which relates to any claim save as expressly provided in these Terms.

(j) No alteration is to be made to a window after an order confirmation of Goods. If the Buyer makes such an alteration then the Seller cannot accept liability for any costs of Goods resulting from the alteration and the Buyer will be fully liable for any costs.

(k) Since the Goods ordered by the Buyer are made-to-measure, the Buyer cannot cancel or make alterations to any order or aspect of order (e.g. colour, configuration, louvre size etc) once the deposit has been paid and the Seller’s order confirmation accepted. The Buyer will be liable for the full cost of the order and the Seller will be unable to offer a refund.


12. Discount codes and coupons are mutually exclusive and cannot be used with each other or any other offers including online DIY Design and Buy pricing or offers. Codes are only valid when produced in advance quotes. 


13. (a) Offers are usually apply to all existing and new retail quotations ex vat on ‘product’ only.

(b) Excludes Velux, Fakro, Roman and Roller Blinds.

(c) Not valid on trade quotes, online quotes or orders and orders already placed.

(d) Cannot be redeemed in conjunction with any other discounts.

(e) The discount will be applied to the cost of the panels and frame ‘product’, not be removed from delivery, installation, hidden tilt rods, blackout blinds or build outs.

(f) Please see valid from and to dates for the specific offer.

(g) Discount will be removed and visible when an order confirmation is sent to the customer

Easter Promotion Terms and Conditions

Offer applies to All Shutter and Shades orders between 06.04.23 and 24.04.23
£50 off when you spend £300 or more. (EASTER£50)
£75 off when you spend £500 or more. (EASTER£75)
£100 off when you spend £600 or more. (EASTER£100)
Offer cannot be used in conjunction with any other promotion or discount.
Offer cannot be redeemed against orders already placed.
Offer valid when purchasing on Shuttersandshades.co.uk when the full amount is paid in advance.


14. Contracts with the seller shall in all respects to be constructed and operate as a contract made in England. The buyer and the seller hereby accept the exclusive jurisdiction of the English or European Courts in relation to any dispute which may arise out of or in connection with the contract for the goods supplied thereunder save that either party to the contract may refer any dispute thereunder to the tribunal of arbitration of the London Chamber of Commerce